Shangri-La Hotel - Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Shangri-La Hotel - Kuala Lumpur

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Coffee shop

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

The 5-star Shangri-La Hotel offers a comfortable accommodation in Mid Valley district of Kuala Lumpur. The hotel opened its doors in 1985 and was remodeled in 2009.

Its location next to a bus stop allows to see a gallery, monuments and a cathedral in Kuala Lumpur. The venue is set within 3 km from Kuala Lumpur city center.

The world-class hotel boasts quick access to convention centers and banks.

Guests will find themselves a 15-minute walk from Ampang Park train station. Shangri-La Hotel is 25 minutes’ drive away from Sultan Abdul Aziz Shah airport.

Rooms

The 28-story Shangri-La Hotel offers 662 rooms featuring a mini bar, satellite TV, a private balcony, a wardrobe and a trouser press as well as spacious bathrooms. Some rooms have the city view. The rooms also feature carpet floor and custom-made furnishing.

Eat & Drink

Residents can sample fine meals of local cuisine at the onsite restaurant. The "manhattan Style" bar featuring free Wi-Fi and a terrace offers coffee, cocktails and tea as well as snacks and grills. Guests can eat at Lafite and Beach Club Cafe, situated within a 5-minute walk of the venue.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

Currency exchange, allergy free rooms and a luggage storage along with a video projector, a movie projector and printers are also at guests' disposal.

Relax

The hotel offers a sundeck, a private swimming pool and a ballroom as well as a spa lounge, a health club and a hot tub. Such sports activities as tennis and squash are provided on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2009.  Number of floors:   28.  Number of rooms:   662.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site parking
  • Free safe at reception
  • 24-hour reception
  • Late check-in
  • Early check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Exterior corridors
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court

Services

  • Paid city shuttle
  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Half board
  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Halal food
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Steam shower
  • Bathtub
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Internet television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 12 years
Existing bedding FREE
Maximum capacity of extra beds in a room is 1. 

Pets

Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Lafite
    30 m
  • Hard Rock Cafe (cuisine: American)
    160 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Premium Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
Room Description:

Deluxe|Premium Double/twin Room

Club Twin Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

Standard|Horizon Club Room Twin

Club King Room
  • Max occupancy:

    1 person

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Standard|Horizon Club King

Executive Club Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Shangri-La photos Room
Premier Twin Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds, 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Wi-Fi
  • In-room safe
  • Heating
  • 24-hour room service
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Free mineral water daily
  • 220/240 V AC
  • Fire alarm
  • Voice mail
  • Telephone
  • Turndown service
  • Alarm clock
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Cribs available
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Deluxe|Premier Room Twin Bed

Shangri-La photos Room
Premier King Room
  • Room size:

    42 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • 220 V AC
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Deluxe|Premier Room, 1 King Bed

Shangri-La photos Room Premier Room
Premier King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • General:Free internet access
  • Individual air conditioning
Room Description:

Suite|Premier Selection Suite 1 King

Premier Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Triple Room Premier (Without Breakfast)

Shangri-La photos Room
Premier Suite
  • Room size:

    80 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Super King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • 24-hour room service
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Heating
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Carpeted floor
  • Privilege access to executive lounge
  • 220/240 V AC
  • Wheel chair accessible
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Bidet
  • Toilet
  • Bedding:Sofa
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Kettle
  • Dining area
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • DVD player
  • Radio
Room Description:

NON-REFUNDABLE PREMIER SELECTION SUITE

Standard Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Individual air conditioning
  • Iron
  • Trouser/pants press
  • Speaker phone
  • Alarm clock
  • Bathroom:Hair dryer
  • Bedding:Cribs available
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Television
  • VCR player
  • Radio
King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Standard|DOUBLE KING SIZE BED

King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Suite|DOUBLE SUITE KING

Suite
  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Iron
  • Speaker phone
  • Alarm clock
  • Dining:Coffee/tea maker
Shangri-La photos Room
Deluxe King Room
  • Max occupancy:

    1 person

  • Bed type:

    1 King-size bed

  • Check Prices
Shangri-La photos Room
Executive Twin Room
  • Room size:

    39 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • In-room safe
  • Individual air conditioning
  • Heating
  • 24-hour room service
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Free mineral water daily
  • Privilege access to executive lounge
  • 220/240 V AC
  • Fire alarm
  • Newspapers
  • Voice mail
  • Fax machine
  • Telephone
  • Turndown service
  • Alarm clock
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Cribs available
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • DVD player
  • Radio
Room Description:

Deluxe|Twin Room Horizon Club Executive

Shangri-La photos Room Executive Room
Executive King Room
  • Room size:

    39 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Individual air conditioning
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Privilege access to executive lounge
  • Fax machine
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • 220 V AC
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Deluxe|Horizon Club Executive Room 1 King Bed

Executive King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Free internet access
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Room Description:

Suite|SUITE EXECUTIVE KING BED

Executive Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Triple Room Executive (Without Breakfast)

Shangri-La photos Room
Executive Suite
  • Room size:

    74 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Super King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • 24-hour room service
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Heating
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Wheel chair accessible
  • Telephone
  • Alarm clock
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Cotton sheets
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Kettle
  • Dining area
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

SUITE EXECUTIVE

Shangri-La Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • KL Hop-On Hop-Off City Sightseeing400 m

Popular areas

  • Kuala Lumpur City Centre1.0 km

Places of interest

  • Menara KL Tower300 m
  • Dang Wangi500 m
  • Malaysian Philharmonic Orchestra700 m
  • Aquaria KLCC700 m
  • Petrosains Science Discovery Centre800 m
  • Jalan Alor900 m
  • Bukit Bintang Monorail Station1.0 km
  • Medan Tuanku1.0 km
  • Starhill Gallery1.0 km

Convention centers

  • Kuala Lumpur Convention Center700 m

Shopping areas

  • Suria KLCC700 m
  • Capital Square700 m
  • Bukit Bintang Plaza800 m
  • Pavilion Kuala Lumpur800 m
  • Capital Square800 m
  • Pavilion Mall900 m
  • Farenheit 881.0 km

Monuments and Landmarks

  • Menara KL Tower300 m
  • Petronas Twin Towers600 m
  • Kuala Lumpur City Centre KLCC700 m
  • Bukit Bintang Monorail Station1.0 km

Parks

  • KLCC Park800 m

Local attractions

  • Chinatown - Kuala Lumpur1.6 km
    Jalan Petaling, Kuala Lumpur
  • National Planetarium1.6 km
    Lake Gardens, Kuala Lumpur
  • Railway Station and Administration Building1.7 km
    Jalan Hishamuddin, Kuala Lumpur
  • Bank Negara Money Museum1.6 km
    Jalan Dato Onn, Kuala Lumpur
  • Sri Mahamariamman1.7 km
    163 Jln. Tun H.S. Lee, Kuala Lumpur

Near the hotel

  • Menara Kuala Lumpur Tower330 m
    Jalan Punchak, Kuala Lumpur
  • Petronas Twin Towers810 m
    Kuala Lumpur City Centre, Kuala Lumpur
  • Bukit Nanas Forest Reserve660 m
    Kuala Lumpur 50250Malaysia
  • Istana Negara840 m
    Jalan Istana, Kuala Lumpur
  • Muzium Telekom470 m
    Jalan Raja Chulan, Kuala Lumpur
  • Kuala Lumpur City Centre 760 m
    Kuala LumpurMalaysia
  • Taman KLCC 830 m
    Kuala Lumpur City Centre, Kuala Lumpur

Restaurants nearby

  • Lafite30 m

    Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
    Phone: 11 (603) - 2074 3900

    62% likes this, based on 130 reviews
    Price Range: CAD 33 - CAD 128

  • Luna Bar130 m

    Address: KH Tower, Jalan Punchak
    Phone: +603 2332 7777

    74% likes this, based on 193 reviews
    Cuisine: International
    Price Range: CAD 3 - CAD 7

  • Pavilions Lounge100 m

    Address: Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail
    Phone: 603 2717 9900

    79% likes this, based on 5 reviews

  • Hard Rock Cafe160 m

    Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
    Phone: 03-27155555

    73% likes this, based on 259 reviews
    Cuisine: American
    Price Range: CAD 19 - CAD 25

  • Melting Pot Cafe90 m

    Address: Jalan Sultan Ismail, Concorde Hotel

    76% likes this, based on 26 reviews
    Price Range: CAD 14 - CAD 20

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Cities nearby

Shangri-La Reviews

Guest reviews are submitted by our customers after their stay at Shangri-La

Average guest rating

8.8out of 10
Superb
Based on 534 reviews

Guest reviews

  • Family with children
    10.0

    I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

    Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

  • Family with children
    10.0

    The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

  • Single
    8.8

    I enjoy the high quality service and the comfortable beds

  • Family with children
    10.0

    Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

  • Family with children
    3.8

    nothing

    the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

  • Family with children
    9.6

    Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

    Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

  • Older travelers
    8.2

    Location is excellent

    The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

  • Couple
    9.6

    Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

  • Couple
    10.0

    Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

    Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

  • Family with children
    9.6

    Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

    It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

  • Couple
    6.6

    Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

    I hoped the room would be larger.

  • Group of friends
    7.4

    The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

    Pool a bit on the weak side.

  • Family with children
    9.6

    Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

    Simply , nothing

  • Older travelers
    9.6

    Very luxurious,a lovely final night to a lengthy holiday in Europe

    Preferred the original british Pub to the new Arthurs bar

  • Older travelers
    10.0

    Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

    The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

How to reach hotel

hotel Shangri-La Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Lafite
    30 m
  • Hard Rock Cafe (cuisine: American)
    160 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge